FAQ

How long does shipping take?

Orders are processed and shipped within 3–7 business days, excluding weekends and holidays.

Do you accept returns or exchanges?

All sales are final. We do not accept returns, refunds, or exchanges.

What if my order arrives damaged?

Contact us within 48 hours of delivery with photos of the damage and your order number. Claims submitted after 48 hours will not be considered.

Are your body care products medical or therapeutic?

No. Our products are for external use only and are not intended to diagnose, treat, cure, or prevent medical conditions.

Are your candles safe?

When used properly and according to standard candle safety practices, yes. Customers are responsible for following all candle care and safety guidelines.

What if I am buying a gift?

Gift purchasers are responsible for ensuring recipients understand all product instructions, warnings, and disclaimers.